We here at Montauk Fishing Gear understand that you lead a busy life and that time is meant to be fishing so we pride ourselves on customer service. Currently our dealer network will only involve retailers that can perform a factory authorized service. This means that where you purchase will stock parts and be able to perform service at no cost to you should you be in need of a warranty repair.
Our 801, 701 and 900 series reels come complete with a 3 year warranty, our 802 series are covered by a 2 year warranty from date of purchase You must register the reel via e-mail within 30 days of purchase or be able to produce an original(non hand written) invoice. Montauk Fishing Gear warranties it product to be free from defect in workmanship and materials. This warranty does NOT cover damage caused by accident, misuse, abuse or normal expected wear. If your Montauk Fishing Gear reel has a defect or issue covered by warranty, you can visit any authorized warranty center.. In the event that a repair cannot be performed satisfactoraly we will replace your at no cost to you at the dealer where you made the original. In the event of an online purchase or no ability to reach a dealer the consumer is responsible for the shipping to Montauk Fishing Gear, if found to be a warranty repair we will repair or replace and ship back to you the consumer. ALL initial shipping charges are the responsibility of the person making the claim, not Montauk Fishing Gear. If after a general inspection the claim is determined not to be covered by warranty, Montauk Fishing Gear , will e-mail an proposal/estimate for the cost of the repair . If after you receive an estimate of repair and wish not to have the repair work performed, simply e-mail us that you do not want the repair performed , Montauk fishing Gear will return your reel in the condition in which it was shipped.
ALL WARRANTIES WHICH MAY BE IMPLIED BY ALLOWANCE OF LAW, INCLUDING, BUT WHICH ARE NOT LIMITED TO WARRANTIES OF MERCHANT OR DISTRIBUTOR’S ABILITY AND WARRANTIES OF FITNESS FOR ANY PARTICULAR PURPOSE SHALL BE LIMITED TO 3 YEARS ON ALL MONTAUK FISHING GEAR REEL EXCEPT FOR THE 802 AND 902 SERIES WHICH ARE COVERED FOR A PERIOD OF 2 YEARS FROM THE DATE OF PURCHASE.
MONTAUK FISHING GEAR SHALL NOT BE HELD LIABLE FOR INCIDENTAL OR/OR CONSEQUENTIAL DAMAGES FOR BREACH OF THIS WARRANTY WHICH MAY BE IMPLIED BY LAW. MONTAUK FISHING GEAR, WILL MAKE EVERY EFFORT TO ACHIEVE CUSTOMER SATISFACTION AND WILL COMMIT EARNESTLY TO RESOLVE ANY ISSUES AT HAND.
JOINS US AND OUT COMMITMENT TO QUALITY AND CUSTOMER SERVICE., WHEN YOU BUY A MONTAUK FISHING GEAR REEL YOU ARE NOW PART OF OUR FISHING FAMILY. PLEAS HELP US TO HELP YOU BY EMAILING US AS OFTEN AS NEEDED TO CONVEY ANY INFORMATION TO MAKE THE EXPERIENCE ENJOYABLE. FEEL FREE TO CONTACT US WITH ANY QUESTIONS OR CONCERNS THAT YOU MAY HAVE.